Customer Care Representative

Customer Care Representative FT M-F 8am - 5pm

Solid, established company in North Carolina seeks a friendly, outgoing, positive person with 3-5 years of customer service experience and the ability to build rapport with customers and sales representatives to ensure their satisfaction. 

Job Description and Responsibilites:

  • Responsible for accurately processing assigned orders throughout all phases of order cycle and team productivity
  • Effectively communicate with customers via e-mail, telephone, and fax regarding status of orders, claims, prices, availability of stock and product information
  • Work with cross-functional teams concerning promotions, product information, shipment dates, and special customer requirements
  • Assist in new procedures and controls as required
  • Assist with placement of orders, refunds, or exchanges
  • Resolve customer complaints via phone, email, or mail in regards to product or service concerns by clarifying the customer's issues; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment and follow up to ensure resolution
  • Maintain and update customer account information

Required Skills and Competencies:

  • Proficient in Excel
  • Data Entry
  • Ability to work independently and effectively in team environment
  • Ability to prioritize, organize, and maintain detailed records
  • Ability to interact with all internal and external customers
  • Communication Skills- verbal and written
  • Listening Skills
  • Attention to details and accuracy
  • Problem analysis and problem solving
  • Preferred basic knowledge of medical supplies or sales


High School diploma or general education degree

Healthcare Billing Associate


Solid, established company in North Charlotte seeks bright individual with 1-3 years of medical billing experience and a strong work ethic to train in their specialized billing department.  

Job Description and Responsibilities
The medical biller is responsible for submitting claims for services rendered to insurance companies for payment to the provider. The medical biller must have excellent time management and documentation skills, attention to detail, ability to organize information, and be familiar medical terminology and insurance codes.  The responsibilities will include:

  • Entering patient information into EMR system from paper demos and RX
  • Verifying patient insurance coverage
  • Using coded data provided by the medical coders to produce and submit claims to insurance companies for payment
  • Knowledge of insurance guidelines especially Medicaid and Medicare
  • Responsible to reach daily, weekly and monthly quotas and goals
  • Position requires repetition and long periods of sitting


  • Prefer recent college graduate seeking entry position within a healthcare business services environment
  • High school diploma with equivalent experience
  • ICD-10, CPT, HCPC, DX codes

Sales & Service Representatives

Sales & Service Representatives Full-Time (contract to hire) - $14/hr


Do you want to start a career in sales and enter a world-class, proven 6-week training program with a small class that learns and grows together in a fun, team-oriented environment?  No experience necessary, but positive energy and enthusiasm required!  You will join a championship team of phone and internet professionals who specialize in marketing and customer service for an discerning clientele.


You must enjoy being on the phone and demonstrate strong verbal and written communication skills and the ability to multi-task on a fast paced team.  


Sales Representatives:

  • Must be available full-time 8am-5pm and 10am-7pm rotating with 1 Sunday a month Noon-4pm
  • Will work on warm leads and online requests
  • Bonus opportunity of $350-500/mo.


Service Representatives:

  • Must be available full-time 7:30am-4:30pm and 9am-6pm rotating with 2 Saturdays a month
  • Will work on inbound/outbound calls to schedule a service appointment
  • Bonus opportunity of $250-350/mo.


Additional Information

  • Will start at the beginning of August, September, or October, depending on your class.
  • Extensive 6 week training program with both classroom and on phone experiences
  • Employee recognition program


After this job goes permanent (approx. 90-120 days)

  • Performance based bonuses
  • 100% paid Medical insurance
  • Matching 401(k)
  • Opportunity for advancement to trainer (promote exclusively from within
  • Employee discounts on products

Business Analyst

Business Analyst Full Time, Monday-Friday 7am - 4pm (contract to hire) - $12/hr

Do you like Microsoft Excel and have a knack for helping teams stay organized around data?  We are seeking detail-oriented, self-starters who will be responsible for collecting, collating and verifying data relevant to performance.  You must be able to demonstrate solid proficiency in Microsoft Word and Excel.  

Growth Potential for Charlotte-based Sales Manager with Dye Sales Experience!

Growth Potential for Charlotte-based Sales Manager with Dye Sales Experience!

We are seeking a highly motivated and skilled Sales Manager for the Charlotte region to join the Sales team of a global optoelectronics manufacturer. This position is responsible for selling dyes and dye products in a specified region and providing ongoing support to a product distribution channel.